Replacement & Return

How to return an item purchased on Craftsforyou.in
Conveniently place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.

Login to Craftsforyou.in, place a return request:

1. Create a Return Request
Go to ‘My Account’
Click ‘Return’ to get money refund
Click “Replacement” to get new product at your doorstep

2. Return
The item you wish to return will be picked up from your doorstep & full refund is issued

3. Replacement
Once we receive the originally delivered item, a Replacement item is shipped

Important:
Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.
– Returns including all replacements/pickups are done free of cost.
– In case of Refunds, the entire amount paid by you including shipping.
– We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
– In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.
Returns are covered by the 20 Days Replacement Guarantee.

Exceptions:
There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
-Defective/damaged products that are covered under the manufacturer’s warranty.
-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
-Any consumable item that has been used or installed.
-Products with tampered or missing serial numbers.
-Made-to-order / custom jewellery.