FREQUENTLY ASKED QUESTIONS

Last Updated on February 02, 2015

It is easy to update your Craftsforyou account and view your orders any time through ‘My Account’.
‘My Account’ allows you complete control over your transactions on Craftsforyou.

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Craftsforyou else you can mail us at care@craftsforyou.in so that our team may arrange the same to you if possible.

A product could be listed under different prices. There could be we offering you the same product but at a different price. That is the nature of the Craftsforyou marketplace, we collects same product from different craftsman who have different qualities.

You can shop on Craftsforyou by providing just your email ID, contact No & billing details. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Craftsforyou account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products.

Craftsforyou offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Craftsforyou’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidentialatalltimes.
You may use Internet Banking and Cash on Delivery to make your purchase.
Craftsforyou also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

There are NO hidden charges when you make a purchase on Craftsforyou. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

While we are making ensure to provide all the delivery free for you but charges may be taken in some remote locations. Please check entering your pin code for the same.

If you are not comfortable making an online payment on Craftsforyou.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs. 15,000/-. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

We accept payments made by credit/debit cards issued in India.

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Your online transaction on Craftsforyou is secure with the highest levels of transaction security currently available on the Internet. Craftsforyou uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Craftsforyou are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Craftsforyou realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “MastercardSecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

You can review the status of your orders and other related information in the ‘My Account’ section
In the My Account page, click on the ‘Recent Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.
Order Cancelled:The order is packed and ready to be shipped.
Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order completed:The order is now delivered at your doorstep.
Order Cancelled:The order was cancelled.

You can cancel your order before it reaches the “Order Shipped” state. To cancel go to my account-recent order or contact us.

We are providing free shipping for almost every location in India excepts some remote locations.

No. There are zero hidden charges when you make a purchase on Craftsforyou. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the locations.

Weare committed to ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time is dependent on the following factors

  • How offering the product
  • Product’s availability with us
  • The destination to which you want the order shipped to and geographical location of our store

‘In Stock’
For items listed as “In Stock”, We will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1 week depending on the location.

‘Available’
Sometimes we do not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.
‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return OR go to return page and initiate your return.Wherever possible we will facilitate the pick-up of the item.

As of now, Craftsforyou doesn’t deliver items internationally.You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.

All deliveries are scheduled through reputed couriers. You will be informed when we ships your consignment and will also be provided a tracking number.
During checkout you will be prompted to provide your location’s pincode in order to ensure that our courier partner have approach at that location.

All the products are shipped in packages with waterproof plastic wrap. Fragile items like marble products are safely secured with bubble wrap.

Only marble items are insured against theft and damages incurred during transit.

All items sold by sellers on Craftsforyou are delivered through reputed courier partners.Craftsforyou’s preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from E-Kart Logistics.

At Craftsforyou, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.
We assure you that all products sold on Craftsforyou are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.

Possible resolution could be Replacement or Refund in case we are unable to provide a Replacement. All this is backed by the 15 Day Replacement Guarantee for sellers with Craftsforyou Advantage, 15 Day Replacement Guarantee for all products.

In any case, all your purchases on Craftsforyou are backed by Buyer Protection for 15 days from the date of delivery, in case you face any issues.

Replacement
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is specific and terms may differ. Please check the respective policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from Craftsforyou.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

Guidelines For Writing Product Reviews
Product reviews on Craftsforyou.in are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?
It’s always better to review a product you have personally experienced.

Educate your readers
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative
Let your personality shine through, but it’s equally important to provide facts to back up your opinion.

Get your facts right!
Nothing is worse than inaccurate information. If you’re not really sure, research always helps.

Stay concise
Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes
A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

Customer reviews should be relevant to the product in question. The product review section on Craftsforyou.in is for you to share your opinion on the product, and for other customers to research better. Craftsforyou.in reserves the right to remove reviews that include any of the following:
Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, and reviews on another product.)
Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)
HTML embedded in text
References to other retailers
Pricing related comments
Personal information (Phone numbers, postal address, email address and others)
Profane comments
Inflammatory comments
Copyrighted comments
Plagiarized content. (Any content found elsewhere on the internet, even if you’re the original author.)
Promotional content
Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (reviews by authors, artists, publishers, manufacturers without disclosure)
Reviews written for any form of compensation
Reviews given using fake ids, irrelevant user email ids
Asking for helpful votes
Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
Feedback about errors in the product description.

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